Job Information

Lehigh Hanson Customer Service Representative in Victoria, British Columbia

AutoReqId: 13742BR

Line Of Business: Aggregates

Department: Administration

Primary Location: Victoria-BC

Pay Class: Salaried Non-Exempt

Job Posting:

The Role and the Company

Lehigh Hanson is North America’s leading supplier of cement, aggregates, ready mix concrete, and asphalt. We have hundreds of plants and thousands of employees working across the United States and Canada. We are also part of Heidelberg Cement Group, one of the world’s largest building materials companies.

Lehigh Hanson Materials Limited is looking for a Customer Service Representative to be based in Victoria, BC. Reporting to the Operations Supervisor (VMD), this position is responsible for providing support to our busy aggregates operations. The Customer Service Representative plays an integral role in assisting with general administrative processes and providing superior customer service and support.

This position is a temporary maternity leave coverage, and is anticipated to end in February 2023 or until the return of the incumbent.

What you'll get to do:

  • Answers and directs incoming calls, arranges courier delivery/pickup, receives and distributes mail

  • Complete ticket audit and exception reports

  • Provide support for accounts payables and receivables, including processing invoices for payment and the tracking of Purchase Orders

  • Data entry into the OnBase software system

  • Weighing of trucks and provide customer support for truck drivers.

  • Provide relief to scale house staff during breaks and as needed

  • Purchase office supplies as needed

  • Assist with administrative activities for other departments or processes

  • Complete other duties as assigned

Preferred Experience and Skills

  • Minimum requirement of a high school diploma, Some post-secondary education in business or accounting is preferred

  • Two or more years of administrative experience preferred, basic accounting or book keeping skills is an asset

  • Knowledge of aggregate materials or other related industry experience an asset

  • Strong proficiency in Microsoft Office (Outlook, Excel, Word), Experience using accounting systems is an asset

  • Demonstrated customer service focus with strong interpersonal skills

  • Ability to work weekends (Saturday) as needed

Work Environment:

Role operates in an office and manufacturing environment with moving mechanical equipment, inclement weather, heat, humidity, elevated noise levels, and dusty conditions.

We are a drug free work environment.

What we have to offer:

  • Competitive base salary

  • Highly competitive benefits program

  • Pension plan with an automatic company contribution as well as matching contributions

  • Our pre-employment process includes: reference checks, a medical including drug & alcohol testing, and a criminal record and drivers abstract check may be required.