Job Information

Lehigh Hanson Customer Service Representative in Vancouver, British Columbia

AutoReqId: 16649BR

Line Of Business: Concrete

Department: Customer Services

Primary Location: Vancouver-BC

Pay Class: Salaried Non-Exempt

Job Posting:

Are you an organized energetic person that takes pride in your work?

Do you thrive in a fast-paced environment?

Are you ready to take the next step in your career with an industry leader?

Lehigh Hanson Materials Limited, is looking for a Customer Service Representative (CSR). Our sales force focuses on building strong relationships by providing customers with solutions based on product expertise. Selling our products will require you to go beyond order taking and become a valued customer consultant.

Reporting to the CSR Supervisor, this position responds to customer enquiries, advises customers on technical merit of various mixes and products, receives and inputs concrete orders, determines schedule of deliveries, process order information and other duties as required.

What you’ll get to do:

  • Consult with, problem solve and advise clients regarding technical merits of various concrete mixes and value-added products;

  • Interact with customers on the telephone and satisfy their requests for information and changes in shipping requirements;

  • Input concrete orders, determine, and schedule delivery of concrete and negotiate timing with customers;

  • Support day-to-day operations in the dispatch office

  • On the job training will be provided

Who we are looking for:

  • Some Post-Secondary education is an asset

  • Experience in a high volume, customer service role is an asset

  • Experience interacting with customers on the phone is an asset

  • Positive and enthusiastic attitude

  • Excellent interpersonal, oral, and written communication skills. Good telephone manner.

  • Technically inclined

  • Proficiency in Microsoft Office and ability to learn new software applications

  • Demonstrated ability to work in a team environment

Why work for us?

  • We are a global organization with endless growth opportunities

  • We offer competitive salaries, with excellent benefits program

  • Pension plan with an automatic company contribution as well as matching contributions

  • We are centrally located, within walking distance to the Marine Drive Canada Line Skytrain and free onsite parking for our commuters

Work Environment

  • Role operates in a office setting

  • Lehigh Hanson is a drug free workplace

  • Our pre-employment process includes: reference checks, a medical including drug & alcohol testing, and a criminal record. A drivers abstract check may be required.