Job Information

Lehigh Hanson Customer Service Representative in Pavilion, New York

AutoReqId: 14903BR

Line Of Business: RMC (Ready-Mix Concrete)

Department: Customer Services

Primary Location: Pavilion-NY

Pay Class: Salaried Non-Exempt

Job Posting:

The Role and the Company

Lehigh Hanson is North America’s leading supplier of cement, aggregates, ready mix concrete, and asphalt. We have hundreds of plants and thousands of employees working across the United States and Canada. We are also part of Heidelberg Cement Group, one of the world’s largest building materials companies.

The Customer Service Representative role is based in Pavilion, NY and reports directly to the Dispatch Manager *.  *

What you’ll get to do

  • Receive product orders and communicate with dispatchers to properly service your market area

  • Review orders for proper mix design, travel times, and correct job start times, and job or customer specific needs

  • Collaborate with plant and operations personnel to ensure that the assigned shipping area has the proper resources, personnel, and trucks available to provide superior customer service

  • Communicate effectively with customers to provide up to date information in regard to the company’s ability to meet expected delivery times and service

  • Data entry of customer and job information, and run reports

  • Represent the company as the liaison between customers and operations personnel

Essential Experience and Skills

  • Strong computer skills

  • Proven ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume, and apply concepts of basic algebra and geometry in the work setting

  • Motivation and ability to work fluctuating hours and days in accordance with customer needs

  • Excellent communication skills and the proven ability to handle external and internal customers with tact and professionalism

Preferred Experience and Skills

  • Education, trainings, or certifications beyond high school

  • Inside Sales, or sales experience

  • Product knowledge in concrete or construction materials

  • Bilingual

Work Environment

  • Role operates primarily a professional office environment, but requires conducting business at manufacturing locations and job sites where the conditions include moving mechanical equipment, inclement weather, heat, humidity, and elevated noise levels

What we have to offer

  • Competitive base salary

  • Highly competitive benefits programs

  • 401k retirement savings plan with an automatic company contribution as well as matching contributions

Lehigh Hanson is a drug free workplace.

External candidates must be able to work in the USA without sponsorship.

Employer Statement: Equal Opportunity Employer - Minority / Female / Veteran / Disabled