Job Information

Lehigh Hanson Customer Service Representative in Ferndale, Washington

AutoReqId: 16636BR

Line Of Business: RMC (Ready-Mix Concrete)

Department: Customer Services

Primary Location: Ferndale-WA

Pay Class: Salaried Non-Exempt

Job Posting:

The Company and the Role:

Lehigh Hanson is North America’s leading supplier of cement, aggregates, ready mix concrete, and asphalt. We have hundreds of plants and thousands of employees working across the United States and Canada. We are also part of Heidelberg Cement Group, one of the world’s largest building materials companies.

The Customer Service Representative is in Ferndale, WA and reports to the Customer Service Manager.

Key Targets of the Role

  • The Customer Service Representative provides superior customer service, is responsible for processing orders in computer software programs via phone and email, making recommendations, and selling value added products for ready mix and aggregate product lines.

What You’ll Get to Do

  • Handles sales calls and provides recommendations to customers for value added products and services for all product lines.

  • While processing customer calls simultaneously enter accurate and concise information into Command Alkon and JWS dispatching software.

  • Quotes pricing using an established pricing structure.

  • Addresses customer concerns and questions, working closely with outside sales and quality assurance.

  • Communicates closely with team members to assure the timeliness of orders.

  • Other duties as required.

Essential Experience and Skills

  • Proactive, positive, energetic, customer service personality.

  • Ability to work well independently while maintaining communication with your team.

  • Ability to articulate in a clear, concise manner both verbally and in writing.

  • Ability to deal effectively with many personality types, backgrounds and communication styles.

  • Ability to type 30 words per minute while conversing with callers.

  • Knowledge of Command Series Dispatch and JWS Aggregate software systems and Microsoft Suite products a plus.

  • Knowledge of ready mix and aggregates specifications and related product lines a plus.

  • Basic math skills and ten key by touch.

  • Ability to multi- task.

  • Ability to work under stress and maintain self-control under stressful circumstances.

  • Team player with ability to establish and maintain good working relationships.

  • Ability to sit for long periods of time.

  • Map reading skills a plus.

What we have to offer

  • We are a global organization with endless growth opportunities

  • We offer competitive salaries, with an excellent benefits program

  • Pension plan with an automatic company contribution as well as matching contributions and RRSP options

  • We are centrally located, within walking distance to the Marine Drive Canada Line Skytrain

  • Free onsite parking for our commuters

Work Environment

  • Role operates primarily an office setting at manufacturing site where the conditions include moving mechanical equipment, inclement weather, heat, humidity, and elevated noise levels.

  • Lehigh Hanson is a drug free workplace. Our pre-employment process includes reference checks, a medical including drug & alcohol testing, and a criminal record.

Employer Statement: Equal Opportunity Employer - Minority / Female / Veteran / Disabled